Support
How can we help?
Most answers are below. For everything else, we read every email — usually within a day.
Getting started
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How do I add my first cue?
Tap the + and type it like you'd say it: "water the plants every Sunday morning." CueSpace fills in the date, time and repeat. Adjust anything with a tap, then save.
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Do I need an account?
Yes — a quick email-and-password signup (or Google / Apple) so your cues sync and survive a lost phone. Name and photo are optional, always.
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Why does it ask for notification permission?
Cues are notifications — without permission we can't nudge you. You control how many nudges each cue gets (up to 3).
Billing & subscription
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How does the free trial work?
7 days of everything, free. We send a heads-up cue on day 5. Cancel before day 7 and you pay nothing.
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How do I cancel?
In the app: Settings → Subscription → Manage. That opens your store's own sheet — iPhone (App Store) or Android (Google Play) — where cancellation is two taps. You keep access until your period ends.
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Can I switch plans?
Yes — monthly ↔ yearly anytime from the same Manage sheet. The store prorates it.
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How do refunds work?
Billing lives with Apple and Google, so refunds do too: reportaproblem.apple.com on iPhone, or Play Store order history on Android. Stuck? Email us and we'll walk you through it.
Account & data
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I forgot my password.
On the login screen, tap "Forgot password?" and we'll email you a reset link. It arrives within a minute or two.
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Is my data private?
Encrypted in transit and at rest, never sold, never used for ads. Your cues are nobody's business but yours.
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How do I delete my account?
Settings → Account → Delete account. It removes your account and every cue, receipt and space — permanently, within 30 days. Remember to cancel your subscription in the store too.